Category: Business, Finance & Law|
The author of the book: Great Britain: Office of Government Commerce
Format files: PDF, EPUB, TXT, DOCX
The size of the: 387 KB
Date of issue: 1 May 2001
Description of the book "Service Delivery: Part 17":This publication is the second element in the new ITIL Infrastructure Library, it covers aspects that service providers must take into consideration. Issues covered include: service level management; financial management for IT services; and IT service continuity management.
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