Category: Business, Finance & Law|
The author of the book: Heather Stewart
Format files: PDF, EPUB, TXT, DOCX
The size of the: 13.65 MB
Edition: The Law Society
Date of issue: 17 March 2011
Description of the book "Client Service for Law Firms":The legal profession faces a future of uncertainty and increasing levels of competition. This practical book provides guidance on creating a client-centred culture that will help you to differentiate your firm in the market. It covers: - placing client service at the forefront of marketing and practice development strategy - understanding client needs and designing profitable services that meet them - creating value for clients in different types of client relationship - using financial information to inform a pricing strategy - the impact of the full implementation of the Legal Services Act 2007 from October 2011 - client-related risk management including complaints management - using Lexcel, the PDF Law Society's practice management standard, as a catalyst for change towards client-focused management. Checklists, diagrams, chapter summaries and highlighted management implications make this an informative, value-for-money guide to delivering consistent client service.
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