Download EBOOK Customer with a Capital C: Customer-Centric Service in a Nutshell PDF for free


Download EBOOK Customer with a Capital C: Customer-Centric Service in a Nutshell PDF for free Category: Business, Finance & Law
The author of the book: Ken Welsh
Format files: PDF, EPUB, TXT, DOCX
The size of the: 8.27 MB
Language: English
ISBN-13: 9781482829945
Edition: Partridge Singapore
Date of issue: 31 March 2015

Description of the book "Customer with a Capital C: Customer-Centric Service in a Nutshell":

Customer with a Capital C provides a unique insight into the workings of one of North America's foremost customer service organizations, Headsets.com. Over the past decade the author, Ken Welsh, has worked as Headsets.com's voice coach, helping distil the vision of the company's CEO, Mike Faith, into a practical skill set. Mike's vision has always been to create a company where the customer comes first, second, and always-a company that is truly customer-centric. With the help of everyone at Headsets.com, Ken Welsh has written Customer - with a Capital "C" as PDF a simple, easily read case study of a truly customer-centric organization. Through this, Customer - with a Capital "C" provides a simple set of easily applied principles for anyone wishing to create a successful company where the customer always comes first.

Download EBOOK Customer with a Capital C: Customer-Centric Service in a Nutshell PDF for free


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Ken Welsh

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Download EBOOK Customer with a Capital C: Customer-Centric Service in a Nutshell PDF for free



Download EBOOK Customer with a Capital C: Customer-Centric Service in a Nutshell for free

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