Download EBOOK Customers for Life: How to Turn That One-Time Buyer into a Lifetime Customer PDF for free
Category: Business, Finance & Law|
The author of the book: Paul Brown
Format files: PDF, EPUB, TXT, DOCX
The size of the: 943 KB
Edition: Bantam Doubleday Dell
Date of issue: 2 January 2003
Description of the book "Customers for Life: How to Turn That One-Time Buyer into a Lifetime Customer":
In this completely revised and updated edition of the customer service classic (more than 600,000 copies sold), Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking "Ten Commandments of Customer Service" apply to today's world.
Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original "Customers for Life." A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that PDF solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years.
Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His "Ten Commandants" provide the essential guidelines, including:
- Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always ePub beat your
estimate or throw in an extra service free of charge
- No complaints? Something's wrong: If you never ask your customers what else they want, how are you going to give it to them?
- Measure everything: Telling your employees to do their best won't work if you don't know how they can improve
- Borrow, borrow, borrow: Sewell, for example, learned about hospitality from Japanese culture, cleanliness from Disney, and
politeness from his mother.
Reviews of the Customers for Life: How to Turn That One-Time Buyer into a Lifetime Customer
So far in regards to the guide we have Customers for Life: How to Turn That One-Time Buyer into a Lifetime Customer feedback end users never have nevertheless eventually left their own article on the game, you aren't make out the print but. Nevertheless, if you have already check out this ebook and you're simply wanting to help make their particular results convincingly require you to spend your time to depart an evaluation on our site (we will distribute the two positive and negative critiques). Put simply, "freedom connected with speech" Many of us completely supported. The suggestions to lease Customers for Life: How to Turn That One-Time Buyer into a Lifetime Customer : additional visitors are able to decide of a ebook. These help will make us all a lot more U . s .!
Regrettably, presently and we don't have info on the actual performer Paul Brown. Even so, we'd take pleasure in should you have virtually any information about that, and they are wanting to supply the item. Mail the idea to us! We also have all of the check out, if every piece of information are generally true, we'll distribute on the internet site. It is very important for all of us that all true with regards to Paul Brown. All of us thanks ahead of time to be happy to go to meet us!
Download EBOOK Customers for Life: How to Turn That One-Time Buyer into a Lifetime Customer for free
Leave a Comment Customers for Life: How to Turn That One-Time Buyer into a Lifetime Customer