Download EBOOK The Customer Service Pocketbook PDF for free


Download EBOOK The Customer Service Pocketbook PDF for free Category: Business, Finance & Law
The author of the book: Tony Newby
Format files: PDF, EPUB, TXT, DOCX
The size of the: 35.71 MB
Language: English
ISBN-13: 9781903776001
Edition: MANAGEMENT POCKETBOOKS
Date of issue: 1 September 2003

Description of the book "The Customer Service Pocketbook":

This title is for everyone who contributes, directly or indirectly, to giving the customer good service. It covers why good service matters, the difference between good and bad service, performance standards, turning complaints into opportunities, listening to customers, assertiveness and good service, effective customer communications and internal customers. Throughout the book there are exercises, quizzes and checklists, and at the end there is a personal action planning section and an opportunity to further test your knowledge. There are also useful notes for managers and supervisors, as well as for trainers who can readily adapt the contents of the pocketbook PDF to provide a one-day trainer-led workshop. A suggested timetable for such a workshop is provided, together with notes on how to run it.

Download EBOOK The Customer Service Pocketbook PDF for free


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Tony Newby

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Download EBOOK The Customer Service Pocketbook PDF for free



Download EBOOK The Customer Service Pocketbook for free

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