Download EBOOK Delivering Happiness: A Path to Profits, Passion and Purpose PDF for free


Download EBOOK Delivering Happiness: A Path to Profits, Passion and Purpose PDF for free Category: Business, Finance & Law
The author of the book: Tony Hsieh
Format files: PDF, EPUB, TXT, DOCX
The size of the: 896 KB
Language: English
ISBN-13: 9780446585323
Edition: BUSINESS PLUS
Date of issue: 30 September 2010

Description of the book "Delivering Happiness: A Path to Profits, Passion and Purpose":

In his first book, Tony Hsieh - the widely-admired CEO of on-line shoe retailer, Zappos, explains how he created a unique culture and commitment to service that aims to improve the lives of its employees, customers, vendors and backers. Using anecdotes and stories from his own experiences and from other companies, Hsieh provides concrete ways that companies can achieve unprecedented success. Even better, he shows how creating happiness and record results go hand-in-hand. He starts with the 'Why' in a section where he narrates his quest to understand the science of happiness. Then he runs through the ten PDF Zappos 'Core Values' such as 'Deliver WOW through Service,' 'Create Fun and A Little Weirdness' and 'Build a Positive Team and Family Spirit' and explains how you and your colleagues should come up with your own. Hsieh then details many of the unique practices at Zappos that have made it the success it is today, such as the philosphy of allocating marketing money into the customer experience, thereby allowing repeat customers and word-of-mouth be their true form of marketing. He also explains why Zappos's main priority is company culture and his belief that once you get the ePub culture right, everything else - great customer service, long-term branding - will happen on its own. Finally, Hsieh explains how Zappos employees actually apply the Core Values to improving their lives outside of work - and to making a difference in their communities and the world

Download EBOOK Delivering Happiness: A Path to Profits, Passion and Purpose PDF for free


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Tony Hsieh

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Download EBOOK Delivering Happiness: A Path to Profits, Passion and Purpose PDF for free



Download EBOOK Delivering Happiness: A Path to Profits, Passion and Purpose for free

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