Download EBOOK Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty and Boost Profits PDF for free


Download EBOOK Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty and Boost Profits PDF for free Category: Business, Finance & Law
The author of the book: Lisa Ford
Format files: PDF, EPUB, TXT, DOCX
The size of the: 2.12 MB
Language: English
ISBN-13: 9781605500386
Edition: Adams Media Corporation
Date of issue: 20 November 2009

Description of the book "Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty and Boost Profits":

When the going's tough, companies that survive will be those that build the greatest loyalty-by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback. With new, updated examples from more than fifty companies-from Chik-Fil-A restaurants to the Ritz-Carlton hotel chain to online retailer Zappos.com-this book shows managers how to go from so-so service to amazing service. In today's market, customer service is a key competitive advantage. This book shows you how to expand your PDF customer base when the industry is shrinking, use new media to reach consumers, and make a lasting, great impression on customers. When businesses are fighting to survive, creating a great experience for customers isnit just important-it's essential.

Download EBOOK Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty and Boost Profits PDF for free


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Lisa Ford

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Download EBOOK Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty and Boost Profits PDF for free



Download EBOOK Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty and Boost Profits for free

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