Download EBOOK Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization PDF for free


Download EBOOK Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization PDF for free Category: Business, Finance & Law
The author of the book: Leonardo Inghilleri
Format files: PDF, EPUB, TXT, DOCX
The size of the: 339 KB
Language: English
ISBN-13: 9781469059396
Edition: Blackstone Audiobooks
Date of issue: 14 November 2014

Description of the book "Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization":

In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and ultimately become walking billboards who will happily promote your brand. In "Exceptional Service, Exceptional Profit," insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty. Their anticipatory customer service approach was first developed at the Ritz-Carlton as well as at Solomon s entertainment and technology company, Oasis, and PDF has since proven itself in countless companies around the globe, from luxury giant Bulgari to value-sensitive auto-parts leader Carquest, and everywhere in between. Now listeners can take the techniques that minted money for these brands and apply them directly to their own businesses. As Ken Blanchard writes, Leonardo and Micah s philosophies, rules, and winning examples of service excellence will make you want to implement their suggestions immediately in your own organization. Filled with detailed, behind-the-scenes examples, the audiobook unlocks a new level of customer relationship that leaves your competitors in the dust, your ePub customers coming back day after day, and your bottom line looking better than it ever has before."

Download EBOOK Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization PDF for free


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Leonardo Inghilleri

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Download EBOOK Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization PDF for free



Download EBOOK Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization for free

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