Download EBOOK ITIL Continual Service Improvement PDF for free


Download EBOOK ITIL Continual Service Improvement PDF for free Category: Computing
The author of the book: Stationery Office
Format files: PDF, EPUB, TXT, DOCX
The size of the: 32.67 MB
Language: English
ISBN-13: 9780113313082
Edition: The Stationery Office
Date of issue: 1 August 2011

Description of the book "ITIL Continual Service Improvement":

The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasized the importance of continual service improvement. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement. Key features: The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6) to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite - including clarification around interfaces, and inputs PDF and outputs across the service lifecycle. Terminology has been clarified and made consistent across the publications and the ITIL glossary.

Download EBOOK ITIL Continual Service Improvement PDF for free


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Stationery Office

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Download EBOOK ITIL Continual Service Improvement PDF for free



Download EBOOK ITIL Continual Service Improvement for free

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