The author of the book: Microsoft Press
Format files: PDF, EPUB, TXT, DOCX
The size of the: 8.94 MB
Edition: Microsoft Press,U.S.
Date of issue: 1 April 1997
Description of the book "Microsoft Sourcebook for the Help Desk":reference includes a complete update of all topics covered in the first edition, plus plenty of information on important new topics including migration, Intranet and Internet strategies, and help desk strategies in multi-vendor environments. The CD contains templates, checklists, and customizable "maps" of decision-making criteria.
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