Download EBOOK The Virtual Reference Handbook: Interview and Information Delivery Techniques for the Chat and E-mail Environments PDF for free


Download EBOOK The Virtual Reference Handbook: Interview and Information Delivery Techniques for the Chat and E-mail Environments PDF for free Category: Reference
The author of the book: Diane K. Kovacs
Format files: PDF, EPUB, TXT, DOCX
The size of the: 13.93 MB
Language: English
ISBN-13: 9781856046268
Edition: Facet Publishing
Date of issue: 15 March 2007

Description of the book "The Virtual Reference Handbook: Interview and Information Delivery Techniques for the Chat and E-mail Environments":

Instant messaging, email, and chat reference are already here, but have you adapted your traditional reference interview and information provision skills to these new formats? Diane K. Kovacs has assembled this handbook to help reference librarians develop the communication skills and resources they need to work effectively in the digital reference environment. The handbook demonstrates how to adapt traditional face-to-face reference interview skills to the virtual interview, and how to interpret and use new communication techniques - chat slang, instant messaging shorthand, emoticons, etc - to better serve your users. For both chat and email transactions, the author outlines strategies PDF for analysing the question, conducting the interview, developing a search strategy, and delivering sources in the best information formats for users. Packed with guidance throughout on how to deliver content that is truly timely and value-added, this practical guide offers everything reference librarians need to move from the face-to-face to the virtual transaction with ease.

Download EBOOK The Virtual Reference Handbook: Interview and Information Delivery Techniques for the Chat and E-mail Environments PDF for free


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Diane K. Kovacs

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Download EBOOK The Virtual Reference Handbook: Interview and Information Delivery Techniques for the Chat and E-mail Environments PDF for free



Download EBOOK The Virtual Reference Handbook: Interview and Information Delivery Techniques for the Chat and E-mail Environments for free

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