The author of the book: R. David Lankes
Format files: PDF, EPUB, TXT, DOCX
The size of the: 624 KB
Edition: Neal-Schuman Publishers Inc
Date of issue: 1 January 2008
Description of the book "Virtual Reference Service":This new collection shares experts' best practices, foreword looking models, and advice on new developments in virtual reference. Chapter authors discuss the building of consortia, motivational and coaching techniques for staff, instant messaging options, creation of subject-specific taxonomies, interpersonal communications improvement, methods of assessment, and more. A special section of the book introduces the all-new core competencies and standards of the Digital Reference Education Initiative - an IMLS-funded project to compile training tools from digital reference educators and practitioners. Each chapter is based on a cutting-edge conference presentation and features both practical guidance and the latest PDF thinking about virtual reference work in libraries.
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