Download EBOOK Connecting Knowledge and Performance in Public Services: From Knowing to Doing PDF for free


Download EBOOK Connecting Knowledge and Performance in Public Services: From Knowing to Doing PDF for free Category: Society & Social Sciences
The author of the book: Kieran Walshe
Format files: PDF, EPUB, TXT, DOCX
The size of the: 12.20 MB
Language: English
ISBN-13: 9780521195461
Edition: CAMBRIDGE UNIVERSITY PRESS
Date of issue: 15 November 2010

Description of the book "Connecting Knowledge and Performance in Public Services: From Knowing to Doing":

The performance of public services is now more closely scrutinised than ever before. Every teacher, doctor, social worker or probation officer knows that behind them stands a restless army of overseers, equipped with a panoply of league tables, star ratings, user opinion surveys, performance indicators and the like with which to judge them. This increased scrutiny and performance measurement has undoubtedly produced improved public services. Yet we still have a limited understanding about how this information can be best used to bring about improvements in performance. What goes on inside the 'black box' of public organisations to move from information to action PDF, or from 'knowing' to 'doing'? This book tackles this important question by reviewing a wide range of performance mechanisms. It explores how information about performance can be translated into improvements in services and, conversely, why this does not always happen in practice.

Download EBOOK Connecting Knowledge and Performance in Public Services: From Knowing to Doing PDF for free


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Kieran Walshe

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Download EBOOK Connecting Knowledge and Performance in Public Services: From Knowing to Doing PDF for free



Download EBOOK Connecting Knowledge and Performance in Public Services: From Knowing to Doing for free

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