Download EBOOK Creating a Service Culture in Higher Education Administration PDF for free


Download EBOOK Creating a Service Culture in Higher Education Administration PDF for free Category: Society & Social Sciences
The author of the book: Mario C. Martinez
Format files: PDF, EPUB, TXT, DOCX
The size of the: 555 KB
Language: English
ISBN-13: 9781620360057
Edition: Stylus Publishing
Date of issue: 30 September 2013

Description of the book "Creating a Service Culture in Higher Education Administration":

Service delivery is part and parcel of every higher education professional's job, both to improve service to students and to each other as "internal customers". Until now higher education professionals have had to rely on books and training designed for the business sector. This book is the first to specifically address the needs of higher education professionals across a wide range of administrative functions within college and university environments. It is designed for administrative staff and management, ranging from professionals working in centralised functions such as student affairs and enrolment management, to those working as advisors or in career centres PDF, whether in community colleges, four-year institutions, or for-profit institutions. Each chapter applies customer service principles to examples and scenarios that are relevant to higher education. The book begins by engaging the reader to define service and identify the external and internal customers who are recipients of that service. It then maps customer interactions into a series of steps and offers departments and individuals a tool to maximise the customer experience. Additional chapters address customer expectations, creating a service culture on your campus, and managerial influences on staff service delivery.

Download EBOOK Creating a Service Culture in Higher Education Administration PDF for free


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Mario C. Martinez

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Download EBOOK Creating a Service Culture in Higher Education Administration PDF for free



Download EBOOK Creating a Service Culture in Higher Education Administration for free

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